1. Information we collect

Depending on how you use EasySMM.shop, we may collect:

• Account information: your email address and the password information used to let you sign in.
• Order information: the service you choose, quantity, links or other details you submit for delivery, order ID, order status and related messages.
• Payment and balance information: payment method, amount, transaction reference and payment status, as well as account balance and top-up or order history. Payments are handled by the payment provider selected at checkout. We generally receive payment confirmation and transaction details, rather than your full card number.
• Messages to us: information you include when contacting support by email or through the website.
• Website and device information: information about how you use the website, which may include pages viewed, browser or device details, IP address and cookie data where these are collected.

You can place an order as a guest without creating an account. For a guest order, we collect the email address and order details you provide so we can process the order, send updates and help with questions.

2. How we use information

We use information to:

• create and manage accounts and help keep them secure;
• accept payments, add funds to account balances, place orders and provide order updates;
• respond to questions and provide customer support;
• maintain and improve the website and understand how it is used;
• help identify and prevent errors, misuse, unauthorized payments or other security issues; and
• meet legal, accounting and record-keeping obligations.

We may send service messages about your account, payment, order or support request. If we send promotional emails, you can opt out using the instructions in the email or contact us.

3. Why we are allowed to use information

We use personal information where it is needed to provide an account or order you request, to meet a legal obligation, or for our legitimate interests in operating, protecting and improving EasySMM.shop and supporting customers. Where we rely on consent, such as for certain optional cookies or promotional messages where consent is required, you can withdraw that consent at any time.

4. When we share information

We do not sell your personal information. We share it only where needed to operate the website and provide the service, including with:

• payment providers that process payments and account top-ups;
• website hosting, technical, email and customer-support providers that help us run EasySMM.shop; and

We may also share information if required by law, to respond to a lawful request, or to protect our rights, customers or the website. Providers who handle information for us are expected to use it only for the relevant purpose and protect it appropriately.

5. Cookies and website activity

EasySMM.shop may use cookies and similar technologies to keep the website working, remember preferences and understand website activity. You can manage cookies through your browser settings. Some website features may not work as expected if you block cookies. Where the law requires permission for optional cookies, we will ask before using them.

6. Keeping information safe and how long we keep it

We use reasonable measures to protect the information we hold. No website or method of transmission can be guaranteed to be completely secure, so please keep your account password private and contact us if you think your account has been accessed without permission.

We keep information for as long as needed to manage your account, complete orders, provide support and meet legal or accounting requirements. When information is no longer needed for these purposes, we will delete it or take steps to remove details that identify you, where appropriate.

7. Your privacy choices and rights

Depending on where you live and the law that applies, you may be able to ask us to provide a copy of your personal information, correct it, delete it, restrict or object to certain uses, or provide it in a portable format. If we use your information based on consent, you may withdraw that consent.

To make a request, email easysmmcompany@gmail.com. We may need to confirm your identity before responding. You can also raise a concern with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on EasySMM.shop and will show its update date.

9. Contact us

If you have questions or requests about privacy, email easysmmcompany@gmail.com.

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