Frequently Asked Questions
Here are answers to common questions about EasySMM.shop, accounts, orders and payments. If you still need help, create a ticket, reach out to us in chat, or email us at easysmmcompany@gmail.com.
General Questions
We collected the most popular questions from our visitors and answered them.
What is EasySMM.shop?
EasySMM.shop is a YOUVENTO LTD project providing online social media related services. You can browse the available promotion services and order directly on the website.
How do I choose the right service?
Check the service description before ordering. It explains what the service is for, what information you need to provide, available quantities, price and estimated delivery time.
Can you guarantee a specific result?
Delivery details and any service-specific guarantee are shown on the service page. Social media promotion cannot guarantee sales, organic engagement or a particular business result.
Are discounts or free trials available?
Any current discount, free trial or special offer will be shown on the website or on the relevant service page.
Account Questions
Do I need an account to place an order?
No. You can create an account and use account balance to place orders, or place an order as a guest and pay for that order directly.
How do I create an account?
Choose a username that is at least 5 characters long and a password that is at least 8 characters long. After creating your account, confirm your email address using the confirmation link sent to you.
How do I place an order using my account?
Create and confirm your account, add funds to your balance using an available payment method, then choose a service and place your order using your balance.
How does my account balance work?
Your balance is used to pay for orders on EasySMM.shop. When you place an order, its price is deducted from your available balance. Your balance and order history are available in your account.
Order Related Questions
How do I place an order as a guest?
Choose a service, enter the requested order details and your email address, then pay for that order at checkout. You do not need to create an account or top up a balance.
What should I do if my order has not started?
Check the delivery estimate on the service page first.
Orders are processed and deliverd within 12-24 hours.
If delivery has not started within 48 hours after you placed and paid for the order, open a ticket using our order ID or contact us in chat.
Once confirmed, the amount for the order is returned as EasySMM credit. For an account order, it goes back to your balance. For a guest order, it is linked to the email address used for the order so you can claim it for a future purchase.
What if I entered the wrong link or order details?
Open a ticket or contact us in chat as soon as possible with your order ID and the correct information. We will check whether the order can still be updated. Changes may not be possible after delivery has started, but we do our best to fix orders.
What if I entered the wrong link or order details?
Open a ticket or contact us in chat as soon as possible with your order ID and the correct information. We will check whether the order can still be updated. Changes may not be possible after delivery has started, but we do our best to fix orders.
How long does delivery take?
Start and completion estimates vary by service and order size.
Usually orders are processed and delivered within 12-24 hours.
Check the service description for the current estimate. If you are concerned about a delay, contact us with your order ID.
Use of Service Questions
Are there any requirements before I order?
Requirements can vary by service. For example, a destination may need to be public and accessible. Please follow the instructions on the service page and make sure the link is correct and remains available while your order is processing.
Should I place another order for the same link while one is in progress?
We recommend waiting until your current order is complete or cancelled before placing another order for the same link. Overlapping orders can affect delivery.
Do I need to provide my account password?
No, we don't need your logins to complete an order. No passwords are needed. You only need to provide the correct link.
Do all services include a refill or guarantee?
We offer a general 90 day guarantee period on services unless specified differently in the service description.
We provide stable service, but if drops happen, we will refill them within the guarantee period.
Payment Related Questions
How can I pay?
If you have an account, first add funds to your balance using an available payment method.
If you are ordering as a guest, pay for the order directly at checkout. The methods available to you are shown during the relevant payment step.
Why do I see different payment methods?
Available payment methods can vary by location and may change over time. Please check the options shown when you top up your balance or pay for a guest order.
Can I get a cash refund?
If delivery does not start within 48 hours, the order amount is returned as EasySMM credit, as explained above. Unused account balance is generally not withdrawable as cash. For full details, please read our Terms of Use.
My payment went through, but my balance has not updated. What should I do?
Please wait a few minutes and refresh your account. If your balance still has not updated, email us with your account email and payment reference so we can check it.
If you have another question, you can always open a ticket, reach out to us in chat, or email us at easysmmcompany@gmail.com.